Those 27 items are the “priority set”—the questions that ① come up most often in pre-purchase conversations (AppSumo threads, sales calls) or ② flood the support inbox. They’re the ones we felt deserved an immediate, polished answer before launch.
Pricing & Deal
# | Question | Answer (quick view) |
1 | Will the AppSumo lifetime deal be back? | We are back baby :) |
2 | Does the lifetime deal include future updates? | Yes – every new core feature and connector ships free to LTD tiers. Paid add-ons do not exist. |
3 | Can I stack more than five codes? | Five codes (Tier 5) is the cap. You can add additional dashboards with monthly subscription if you outgrow Tier 5 limits. |
4 | Do unused codes expire? | AppSumo codes must be redeemed within 60 days of purchase (AppSumo rule). |
5 | Does the deal include priority support? | All support is priority support :) |
Support & Company
# | Question | Answer (quick view) |
6 | What’s your usual support-reply time? | Depending on the level of your problem, but majority of day-to-day challenges can be handled by our support that is available 24 hours and replies in minutes. |
7 | How do I reach a real person? | Use the in-app live-chat (bottom-right). |
8 | Dibz & Base haven’t been updated in years – will Reportz be different? | Check the Codebase app to see how many updates are we doing on a monthly level. Same for Reportz, same for Dibs, and same for Base. |
Account & Activation
# | Question | Answer (quick view) |
9 | I redeemed a code but my plan shows “No plan”. | Log out/in once. Still blank? DM the code in chat; support can attach it manually in ~2 min. |
10 | Will I lose data if I downgrade a tier? | So you have to keep this in mind that it's a mini-nuke. We put this down. |
Integrations (Top requests)
# | Question | Answer + Deep link |
11 | Is Google Analytics 4 supported? | Fully supported, incl. custom filters & segments. → [GA4 filter guide](Reportz Help Center) |
12 | Is Google Search Console supported? | Yes – full query-level data & filter options. → [GSC filter guide](Reportz Help Center) |
13 | Does Reportz integrate with Shopify? | Not yet, we are in the process of finishing Clavio integration, and after Clavio, Shopify is next. |
14 | Mailchimp integration? | Connect under Sources → Mailchimp and choose lists or campaigns. → [Mailchimp setup](Reportz Help Center) |
15 | YouTube Analytics? | Available via the GA link-up workflow. → [YouTube × GA tutorial](Reportz Help Center) |
16 | Google Ads & custom filters? | Yes – apply filters in any widget. → [Google Ads filter guide](Reportz Help Center) |
17 | Full integration list? | Browse all 21 live connectors in the Integrations collection. → [Integrations hub](Reportz Help Center) |
Features & Customisation
# | Question | Answer + Deep link |
18 | Can I export dashboards to PDF? | Click Share → PDF export on any dashboard. |
19 | Can I schedule automatic email reports? | Yes – Share → Mail Reporting lets you pick frequency & up to 5 recipients. |
20 | Real-time vs scheduled data? | We are showing all data until yesterday. Today's daily data can be set on the Daily tab. |
21 | Custom date ranges & calculated metrics? | Use Custom Widget to set any date span or add formulas (e.g., ROAS). |
White-label & Branding
# | Question | Answer + Deep link |
22 | How do I white-label my dashboards? | A visual aspect are easy to set like logo and colors and domain for email reporting and are handled by CNAME. |
23 | Can I run Reportz on my own sub-domain? | Yes – point a CNAME (e.g., reports.youragency.com). → [Custom sub-domain guide](Reportz Help Center) |
24 | Can I white-label automated emails? | Add DNS records for a custom email domain. → [White-label email guide](Reportz Help Center) |
25 | Is white-label available on every tier? | Yes, every tier gets full white-labeling with logo colors, your own subdomain, and automatic email reporting. |
26 | Do custom domains get free SSL? | Yes – Let’s Encrypt certs issue automatically once your CNAME resolves.(Reportz Help Center, Reportz Help Center) |
Limits, Security & Compliance
# | Question | Answer (quick view) |
27 | Are “unlimited” widgets really unlimited? | Yes. But please bear in mind that with using hundreds of widgets, your Chrome or any other browser may have problems with loading the dashboard. |
28 | Does Reportz comply with GDPR? | All data stays in EU (Frankfurt) and is encrypted at rest; DPA available on request. |
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